mbaje's Privacy Policy & Data Protection
How we collect, use, and keep your personal information secure — everything explained clearly, right here.
Table of Contents
Introduction & Scope
mbaje is an online gaming platform that provides services to users in Bangladesh. We take your privacy very seriously. This privacy policy ("Policy") describes how mbaje collects, processes, stores, and protects your personal information when you use our website mbaje.lat and related services ("Services").
This policy applies to all individuals who use mbaje's services, visit our website, or contact us. By using our services, you are considered to have given your consent to the data processing practices described in this policy.
This policy should be read together with our Terms & Conditions and Responsible Gaming Policy. If you have any questions, please contact our support team.
What Information We Collect
We collect information in two main categories — information you provide directly and information collected automatically through your use of the service.
Information you provide directly:
- Full name and date of birth — for account verification
- Email address and mobile number — for communication and security
- National ID (NID) or passport details — as part of the KYC (Know Your Customer) process
- Payment information — bKash, Nagad, Rocket, Upay, or bank account details
- Residential address
- Information you provide when contacting us
Automatically collected information:
- IP address and device information
- Browser type and operating system
- Time, duration, and type of service usage
- Click, navigation, and preference patterns
- Cookie and session data
How We Collect Information
mbaje collects user information in several ways. The main methods are listed below:
- Registration process: Information you fill in on the form when creating an account is collected directly.
- Identity verification: A copy of your national ID or passport is collected as part of the KYC process.
- Transactions: Payment information is recorded during deposits and withdrawals.
- Cookies & tracking: Cookies and similar technologies operate automatically as soon as you visit the website.
- Support contact: Records of conversations are kept when you contact us via live chat or email.
- Third parties: Information may be verified with trusted third parties for identity verification and fraud prevention.
Purpose of Using Your Information
mbaje uses your information only for lawful and specific purposes. The main reasons we use your information are as follows:
Service operation & improvement:
- Managing account registration and identity verification
- Processing your deposits, withdrawals, and transactions
- Personalizing your gaming experience
- Improving platform performance and security
Security & compliance:
- Preventing fraud, money laundering, and other financial crimes
- Ensuring account security and detecting unauthorized access
- Meeting applicable legal and regulatory obligations
- Upholding responsible gaming commitments
Communication & support:
- Sending important messages about your account
- Responding to support requests
- Sending promotional offers and updates if you have given consent
Sharing Information with Third Parties
mbaje does not sell your personal information or rent it to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:
- Service providers: Information may be shared with payment processors (including bKash, Nagad, Rocket, Upay, and banking partners), identity verification services, and technology infrastructure providers — they may only use the information under our instructions and within the terms of this policy.
- Legal obligations: Information may need to be disclosed to authorities under a court order, government directive, or other legal requirement.
- Fraud prevention: Relevant information may be shared with concerned agencies to prevent financial crime.
- Business changes: Information may be transferred in the event of a company merger or acquisition — you will be notified in advance in such cases.
In any circumstance, third parties will only receive the minimum information necessary and are contractually bound to adhere to the standards of this policy.
Cookies & Tracking Technologies
The mbaje website uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored in your browser.
Types of cookies we use:
- Essential cookies: Necessary for maintaining login sessions and security — these cannot be disabled.
- Functionality cookies: Remember your language preferences and account settings.
- Analytics cookies: Analyze website usage patterns to help improve the service.
- Marketing cookies: Help display relevant advertisements if you have given consent.
You can control or disable non-essential cookies from your browser settings. However, disabling cookies may limit some website functionality.
Data Retention & Security
mbaje applies industry-standard technical and administrative measures to ensure the security of your information. The key elements of our security framework are:
- SSL encryption: All communication between your browser and our servers is secured through SSL/TLS encryption.
- Data encryption: Stored sensitive information is kept in an encrypted state.
- Access control: Only authorized staff can access information on a need-to-know basis.
- Regular audits: Security measures are regularly assessed and updated.
- Staff training: All staff are trained in data protection and committed to maintaining confidentiality.
Your information is retained for as long as necessary to meet legal obligations and resolve any service-related disputes. Once the purpose is fulfilled or upon your request, information is securely deleted or anonymized.
There are inherent risks in transmitting data over the internet. We strive to ensure the highest level of protection, but no method can guarantee 100% security. In the event of a security breach, we will notify you and the relevant authorities as quickly as possible.
Your Rights
mbaje respects your right to data protection. You have the following rights:
- Right to access: You have the right to request information about what data we hold about you.
- Right to rectification: If your information is incomplete or incorrect, you can request a correction.
- Right to erasure: In certain circumstances you can request deletion of your personal data — however, where legal obligations exist, it may not be possible to delete all information.
- Right to restrict processing: In certain circumstances you can request that use of your data be restricted.
- Right to data portability: You have the right to request your data in a structured, readable format.
- Right to object: You have the right to object to certain processing activities, including marketing communications.
- Right to withdraw consent: For information processed on the basis of consent, you can withdraw that consent at any time.
To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.
Protection of Minors' Data
mbaje's services are intended solely for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Your age is verified at the time of registration and we reserve the right to carry out additional verification if required.
If we become aware that a minor's information has entered our system, we will immediately close the relevant account and delete the collected data. If a parent or guardian suspects their child is using this service, please contact us without delay.
Policy Changes
mbaje may change or update this privacy policy from time to time. Such revisions may be required due to service improvements, addition of new features, or changes in law.
For significant changes, we will notify you in the following ways:
- A notice will be sent to your registered email
- A prominent notice will be displayed on the website
- You will be informed of the changes at the time of login
Continued use of the service after a policy change will be considered acceptance of the new policy. If you do not agree with the new policy, you may stop using the service and contact us to close your account.
The date of the most recent update is noted at the top of this page. Previous versions are available upon request.
Contact Us
Get in touch with us for any privacy-related questions
If you have any questions, concerns, or requests regarding this privacy policy or your information, our support team is always ready to help. We provide support in both Bengali and English.
For formal data protection requests — such as requests to view, correct, or delete information — sending them by email makes it easier to provide written confirmation.